Frequently Asked Questions

• How can I place an order?

  The fastest and easiest way to place an order is directly on our website at SeforimDeals.com. You can also reach us by email at help@seforimdeals.com or by phone/text and WhatsApp at (718) 215-9044.

• How long does it take for my order to ship?

  Most orders ship within 1–2 business days, though some orders may take a bit longer. Once your order ships you'll receive a tracking number by email.

• Do you offer free shipping?

  We do not currently offer free shipping. Shipping rates are calculated based on your location and order weight. To see your shipping options before placing your order, simply add items to your cart, click on your cart, scroll down to "Estimate Shipping," and enter your zip code — you'll see all a...

• Do you ship internationally?

  Yes! We can ship internationally including to Israel, however, you can not placed the order directly on our website. To place an international order please contact us with the items you'd like to order along with your full shipping address and we'll get you a shipping quote. You can email us at h...

• I received my tracking number but it says "USPS Awaiting Item" — what does that mean?

  This is normal! It means your shipping label has been created but USPS hasn't scanned the package into their system yet. Even though the tracking isn't updating, your package is on its way. Media Mail is the most affordable shipping option, but it's also the lowest priority for USPS — meaning the...

• Can I pick up my order in person?

  Yes! Select "Pick Up" at checkout. Please note that you will receive a confirmation email once your order is ready for pickup — kindly wait for that email before coming in, as orders may take several days to be prepared.

• Do you have a physical location?

  Yes! Our warehouse showroom is located at 527 Empire Blvd. Brooklyn NY 11225. Entrance is the left of Empire Kosher. Hours: Monday - Thursday: 10 am - 5 pm. Friday: 10 am - 12 pm. Shabbos and Sunday: Closed. Please note: not all items listed on our website are available for immediate purchase at ...

• Do you sell used or new seforim?

  All of our seforim and books are brand new.

• I'm looking for a specific title — do you have it?

  If you don't see something listed on our site, feel free to contact us. We have access to a wide network of publishers and distributors and may be able to source it for you.

• What is your return policy?

  All return requests must be made within 7 days of receiving your order. To initiate a return, please contact us at help@seforimdeals.com with your order number and the name of the item(s) you'd like to return — please do not send anything back before reaching out to us first. Please note that re...

• Can I cancel my order?

  You may cancel your order as long as it has not yet shipped. Please note that a 3% cancellation fee will be deducted from your refund. This fee covers the non-refundable credit card processing costs we incur when your payment is initially processed — unfortunately these fees are not returned to u...

• Do you sell gift cards?

  Yes! Gift cards are available for purchase directly on our website at SeforimDeals.com. Once purchased, your gift card will be emailed to you automatically upon checkout. Gift cards never expire and can be used online or in our showroom.

• I have a gift card — how do I use it?

  To use your gift card online, enter your gift card code in the discount code box in your shopping cart while checking out. To use it in our showroom, simply present your gift card code at the time of purchase.

• Do you offer gift wrapping or a gift receipt?

  Yes! We offer free gift wrapping on most items — please note that larger items and sets cannot be gift wrapped. We can also include a gift receipt with your order. To request gift wrapping or a gift receipt, simply add a note in the order notes at checkout, or reply to your order confirmation em...

• My organization is tax exempt — how do I set that up?

  Please create an account on SeforimDeals.com first, then email us at help@seforimdeals.com with your account email address along with a copy of your Tax Exemption Certificate or IRS 501(c)(3) Determination Letter and we'll update your account to tax exempt status. Please note: tax exemption must...

• I have a question that's not listed here — how can I reach you? 

  No problem! Contact us at help@seforimdeals.com and we'll get back to you as soon as possible.